Vehicle information

How old do I need to be to drive and is there a maximum age?
Drivers must be 21 years of age or over. However, if the rented vehicle is a Mighty Highball, Mighty Double Down, Cheapa Hitop, Cheapa Endeavour, Hippie Hitop, Hippie Endeavour, MightyLITE HiLITE, or MightyLITE DeLITE then drivers must be 18 years of age or over with a full and current driver's licence.

There is no maximum age as long as you have a valid driver's licence.

Can I fit a portable cot in the camper?
Most portable cots do not fit in our vehicle. We recommend children sleep in the lower dinette-converted beds. Our vehicles are not fitted with child safety barriers for top bunk / overhead beds.

How often do I need to check my snow chains once fitted?
After driving 50 metres you will need to check your snow chains are still fitted correctly.  If the snow chains are ok, continue to drive at a maximum of 20km/hr.  If they are not ok, re-adjust the snow chains or contact On-Road Assist on 0800 788 558 or +64 9 801 3857.

Where should I not use my snow chains?
You should not use your snow chains on any sealed or gravel roads that are not covered in snow or ice. As soon as there is no snow on the road, the snow chains must be removed to prevent damaging the tyre.

Who do I call if I need help fitting my snow chains?
Please call the 0800 number provided on your key ring and our friendly on road team will assist you. Alternatively there are videos in the thl Roadtrip App on how to fit Quick Fit Chains and how to fit Ladder Chains. 

What is the cost if I damage the vehicle due to incorrectly fitting the snow chains?
Damage costs start from NZ$150 for the replacement of damaged snow chains and NZ$600 per damaged wheel arch.

Where would I find snow chains in my vehicle?
Snow Chains are available for hire for an additional fee. If you purchase the Value Pack for maui, Apollo, Britz, Mighty, Cheapa Campa or Hippie, they are included in your hire and will be stored in the external storage locker.

About your campervan

Will my campervan come with a hair dryer?
No, we don’t provide personal equipment like hair dryers or shavers.

Will my campervan have an iron and ironing board?
No, we do not provide irons or ironing boards. However you will find most campgrounds do have laundry facilities.

Will my campervan have a tow-bar?
No, our campervans are not equipped with tow-bars.

Will my campervan have a power socket? 
There are 240V power sockets inside your campervan. Please note that these will only operate when the vehicle has been connected to an external power source like a holiday park. Because the vehicle has a larger earth pin, you will not be able to plug into a domestic power outlet.

Please note, the Britz Safari 4WD only feature a 12V house battery and cannot be connected to 240V power.

Will my campervan have wheelchair access?
Unfortunately, our campervans and motorhomes are not equipped with wheelchair access. Additionally, the interior space is quite limited, and therefore does not accommodate a wheelchair.

Can we rent a generator or bring our own?
No, as we do not allow generators to be used with our vehicles.

Will my campervan come supplied with tea and coffee?
Unfortunately, we do not provide any food or drink with your campervan.

After you've picked up your camper, we recommend you head to the closest supermarket (you can search for this in the thl Roadtrip App) and stock up on your groceries then, once you've seen the camper and have assessed the cupboard storage and fridge size available to you.

Do I need to bring my own bedding?
Not at all! 
We supply sheets, pillows with pillow cases, duvet and duvet cover (or comforter) for each bed, as well as bath towels. Additional bedding can be collected and additional duvet and cover may be added to your extra hire items at a nominal cost.

In the Safari 4WD in Australia we supply sleeping mats and sleeping bags (instead of the duvet), along with the rest of the linen.

Can we bring our pet with us on holiday?
If you are travelling in a Britz, Apollo, Mighty, Cheapa Campa, Hippie or MightyLITE campervan you can bring up to two well-behaved, registered dogs or cats on holiday. 

If you are picking up on or after 1 April 2026 a pet service fee of $325 will apply.

Pets must have been treated for fleas and be controllable. We recommend that you plan ahead, checking that dogs are permitted at your intended destinations and campgrounds in advance. At pick-up and drop-off, we appreciate you ensuring that your pet is secure on a lead and is supervised by an adult outside of our branch. Please check that your furry friends are clean and dry before entering the campervan and don't leave your pet unattended in the vehicle. While travelling, you must safely restrain your pets in the rear of the vehicle, avoiding the possibility of distracting the driver.

Please note that costs arising from damage and soiling caused by pets is not covered by the liability reduction option. These costs are the responsibility of the hirer.

If you are travelling in a maui motorhome animals are not permitted, with the exception of registered guide dogs, and permission needs to be arranged prior to rental. If an animal is allowed in your campervan additional fees may be applied to deep clean the interior.

Will my Australian campervan have air-conditioning?
Yes, there is air-conditioning in the driver's cab of all campers.
The larger campers with toilet and shower also include reverse cycle air-conditioning in the living area. This requires connection to 240V mains power at a campsite to operate.

How long will the gas bottle last?
Gas bottle sizes and gas operated equipment differs with different campervans. Campervans with gas operated cooking, heating and water systems will use gas quicker than campervans with only gas cooking. 

If you run out of gas, you can refill the LPG bottle at many outdoor camping stores. Alternatively, if in NZ you can use the Swap 'n' Go service at many service stations. You can search for the closest LPG Bottle Filling or Swapping station in the thl Roadtrip App.

If you have Pre Purchased Gas or the Re-Fuelling Pack then you don't need to return your campervan with a full gas bottle.

How many towels are included in the campervan?
We provide one bath towel per person. All campers also come with a tea towel as part of the kitchen general living equipment.

There are seven of us but one is a baby, can we book a 6 berth? 
No. There are only 6 seat belts fitted in a six berth. Each person, including babies and children, by law, must have their own seatbelt. Children need to be restrained in an approved child or booster seat.

Can we plug the camper into a normal house power outlet?
No. Homes in Australia and New Zealand feature 10amp power sockets. Our campervans and motorhomes feature 15amp power connection, which has a larger earth pin at the bottom and cannot be plugged in to a 10amp socket. Campgrounds and Holiday Parks all have 15amp power connection, so you need to book a campsite to plug into power there.

How much tread depth should vehicle tyres have?
Vehicles under 4.5 tonne gross vehicle mass are legally required to have at least 1.5mm of tread remaining in all the principal grooves (i.e. the wide main grooves in the centre part of the tread).
These grooves have tread wear indicators in them and the tyre should not be worn so much that the tread wear indicators contact the road.
Our company minimum allowed tread depth is 3mm at pick-up; double the legal limit.
Other countries have very similar minimum tread depth requirements. 1.5mm or 1.6mm is well accepted globally as the minimum allowable tread depth for passenger and van tyres.

How long will my house [auxiliary] battery last?
The speed of the 12 volt battery drainage will depend on the climate and how often it is used.  The 12V house battery supplies power to the fridge, house lights, water pump, water heater, stove ignition for electric hobs and USB ports, if fitted. It also supplies power to the LCD screen, DVD player, rangehood and toilet flush system for campers that have them. 

Some of our vehicles have solar panel backup, which helps restore the living area battery when parked, but can’t keep up if everything is operating. 

Although the house battery receives a trickle charge while driving, it is not sufficient to fully charge it. It is important that you book into a campground on your first night so you can plug into 240 volt power to fully charge your house battery. Then plug into a 240 volt campsite every two or so nights, for around 14 to 16 hours to fully charge the house battery and avoid it getting too low. Remember, the harder your battery works, the quicker it will drain. So, turn off any appliances you aren’t using.

The house battery is a deep cycle battery, separate to the vehicle engine battery. So, if you flatten the battery completely in the living area it will not affect the driving battery, however you will need to plug the vehicle into 240V mains power for the battery to fully recharge.

What works when not connected to a 240V power supply?
When the 12V auxiliary (house) battery has a healthy charge [11-14V] the following equipment will operate:
fridge
house lights
water pump
house radio/stereo if fitted
toilet flush
rangehood
house USB ports
along with the ignition for the water heater, diesel heater and electric hob for campers where fitted.

The following require a 240V power connection to operate:
electric jug
toaster
microwave
240V electric sockets 
reverse cycle air conditioner for campers in AU that feature it

What is the storage capacity in my campervan?
All vehicles have storage compartments; be it overhead cupboards, under seat storage or external lockers. We suggest that you travel with soft bags instead of suitcases as they fit better into the storage compartments. There is no room to store large hard cases.

Do I need to bring a plug adaptor?
The vehicles are equipped with AU/NZ electrical sockets, so if you are coming from overseas you will need an adaptor. Plug adaptors may be purchased at the airport terminal or from some branch.

Will my campervan have a television?
Some campers are fitted with an LCD screen with built-in DVD player and HDMI and USB input. This is a media player only and doesn’t have access to television?signal but it’s great for watching DVDs or movies from your USB.

Can I recharge my laptop in the vehicle?
Yes, however you will need to be connected to a 240V power supply and simply use a power socket in the vehicle. The driver's cab in most campers also features USB or USB-C input to plug in devices whilst driving; drawing from the 12V engine battery. Be sure not to leave devices charging when parked up or it will drain the engine battery.

How do I empty the toilet?
Emptying the toilet cassette is very quick and easy to do. We have a 'how to' video available to watch in the thl Roadtrip App, or you can watch it here. 

The toilet in your vehicle has a cartridge underneath that catches the waste. The cartridge requires a toilet chemical to break down the waste and keep it odour free. These toilet chemicals can be purchased from our branch. If you have purchased the Value Pack or the Platinum Pack, you will have three toilet chemicals provided.

We recommend you empty the toilet cassette every 1 - 2 days (at an authorised dump point) and place a new chemical inside, along with some water after emptying.  The toilet cassette is located in a lockable compartment outside the vehicle, adjacent to the bathroom.  Under the toilet cassette are wells that collect any overflow of waste.

These wells are dry and clean when you collect your vehicle from our branch. They need to also be returned this way.

There are several steps you can take to avoid any overflow of waste into these wells.
- Always make sure the toilet shutter is fully open when you use your toilet. If it is not open the waste will seep around the cassette instead of going into the cassette. The waste will then end up in the wells underneath.
- Always ensure the toilet shutter is fully closed when not in use. Just the motion of driving can cause waste to spill over the top outlet. This spillage will end up in the wells below. 
- After emptying the toilet cassette, ensure the cassette is pushed in all the way, and then adjusted back so it sits flush behind the plastic lip and locks in. If the cassette does not line up properly with the toilet shutter, waste will end up seeping around the cassette and underneath into the wells.
- Empty the toilet regularly. A full cassette will overflow through the top seals and seep around the cartridge and into the wells underneath.
- When you empty the toilet, check the wells underneath for any overflow. Wash and dry wells if there is any waste in them.

If the wells under the toilet cassette are full, you will get overflow of waste coming into the bathroom floor area. This can be quite unpleasant for the hirer and our branch staff on return of the vehicle.

If you do not maintain the toilet during your hire and either the wells or cassette are returned full, you will be asked to clean/empty them or charged a $299 toilet cleaning fee.

If you would prefer that we empty the cassette for you on drop-off (selected branches):
if you are picking up on or before 31 March 2026 consider purchasing our Cleaning Pack. With this Pack, we'll:
- take care of the 'end of hire' vehicle, cabin and bathroom cleaning (simply return the vehicle neat and tidy) and
- empty the toilet cassette and waste water tanks for you, if you are returning a camper with a toilet to Adelaide, Brisbane, Cairns, Sydney, Melbourne or Perth.

if you are picking up on or after 1 April 2026 consider purchasing our Drop and Go Pack. With this Pack, we'll:
- take care of the 'end of hire' vehicle, cabin and bathroom cleaning (up to 1 hour), simply return the vehicle neat and tidy and
- empty the toilet cassette and waste water tanks for you, if you are returning a camper with a toilet to Adelaide, Brisbane, Cairns, Sydney, Melbourne or Perth and 
- remove bagged garbage and recycling

You can add this to your booking at any stage before drop-off. Just give us a call.

Does my campervan have a spare tyre?
Yes, all 2WD campervans, plus the Safari 4WD camper in AU, come with one spare tyre, and the tools to change it. The location of the toolkit is referenced in the show-through video for each campervan.

The Britz Maverick, Britz Warrior, Apollo Adventure Camper, Cheapa 4WD and the Mighty 4WD all feature two spare tyres.