TERMS AND CONDITIONS & CANCELLATION POLICY

The merchant name on your statement will appear as 'Road Trip Australia'.

Prior To Making a Booking, You Should Read the Terms and Conditions & Cancellation Policy. Deposits will not be processed until the vehicle is confirmed as available, at which point the customer is responsible for cancellation costs by both Road Trip Australia and the operator of the vehicle. Booking requests are always subject to availability which is constantly changing. Once the deposit arrangements have been made, Road Trip Australia will then confirm the reservation and send you the confirmation details such as pick up point and contact phone.

AMENDMENTS IN BOOKINGS

Road Trip Australia does not charge administration fees to make amendments to pick-up and/or drop-off dates, however the vehicle operator / depots may have price variances that will apply and must be paid by the customer, extensions may require the deposit amount to be increased. Reduction in rental periods may reduce the total of the rental, but the deposit will remain unchanged. If there are any changes in the booking amount or deposits Road Trip Australia will inform the client via email.

VEHICLE SUBSTITUTION & DESIGN

We shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide you with a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer's design changes.

When reducing the rental or changing insurance package, the difference in deposit amounts required will not be refunded. It is highly recommended by Road Trip Australia that all travellers purchase Travel Insurance to protect themselves during, and prior to their journey. Some Travel insurance can mean that you are covered in the event of needing to cancel your bookings as a result of illness etc. Road Trip Australia is an agent who offers Campervan and Motorhome from various suppliers/operators throughout Australia. Each of these operators have their own terms and conditions that you need to understand before proceeding with your booking. We make every effort to keep this information up to date on our website but cannot guarantee that the terms and conditions are not modified by the operators as they reserve the right to do so at any time.

All booking deposits are non-refundable, you are locking in a great price and need to make sure of your travel arrangements prior to confirming the booking, this is part of the reason that we recommend travel insurance. As stated above, we are happy to change travel dates subject to availability when required but this can incur costs with variation in daily rates and cancellation costs if reducing the period of rental.

BALANCE PAYMENT:

Balance payment due date depends on which vehicle you have booked. Please read payment terms carefully in the offer sent to you before proceeding with the booking. Cancellation policy will apply if the booking is cancelled after the last date of payment has passed.

CREDIT CARD SURCHARGE:

We accept Visa, MasterCard, and bank transfers (AU$ only). A credit card surcharge fee of 2.1% is applied on any transaction done on RentACampervan's website. For rentals in Australia, we accept only AU$ for all bookings.

CANCELLATION POLICY

When reducing the rental period, the difference in deposit amount required will not be refunded. Cancellation policy is different for different operators therefore we request you to go through the cancellation policy of the vehicle you wish to book prior to making the payment or confirming the booking. Customer is liable to pay the cancellation amount if they wish to cancel the booking after the last date of free cancellation has passed. These arrangements can cost you over and above your deposit amount and it is important that you know the cancellation policies of the operator you wish to book with. By booking with Road Trip Australia, you are agreeing to abide by the cancellation policies of both Road Trip Australia and the vehicle operators.

NOTE: ALL BOOKING DEPOSITS ARE NON-REFUNDABLE.

Cancellation policy applies on the balance payment only.

Cancellation policies are different for different operators therefore, we request you to go through the cancellation policy of your requested vehicle prior to confirming your booking.

Please note: Cancellations or amendments in travel dates must be made strictly via emails only. Reduction in rental periods may reduce the total of the rental, but the deposit will remain unchanged. If there are any changes in the booking amount or deposits Road Trip Australia Ltd will inform the client via email.